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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-23-2019 05:21 AM

HP Recommended
Product: Photosmart 6520
Operating System: Microsoft Windows 10 (64-bit)

Hi. After years of sterling service, my Printer/Scanner has stopped scanning.  I've tried the scan doctor programme, uninstalled drivers multiple times, tried MS Windows driver installation and HP dedicated driver installation but no change.  Tried scanning direct to the computer and the same problem.  During copying a document the scanner works but the copy is unreadable with multiple vertical lines but printing a test page is perfect.  Any help or is it time for a replacement?  Thanks.

1 person had the same question
3 REPLIES 3

‎02-23-2019 12:20 PM

HP Recommended

@BigMac52 

 

Known solutions, presented in the order to be completed:

 

and

 

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP Photosmart 6520 e-All-in-One Printer series

 

Your Printer Drivers / Software:

Software, Drivers, and Firmware

 

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Dragon-Fur

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‎02-27-2019 07:13 AM

HP Recommended

Thanks for the advice.  Unfortunately, problems persist.  When copying/scanning the light bar stops at the top of the document and the screen freezes with a blue rotating circle and 'Now scanning' screen and trying the Printer and Scan Toolkit 5.1 programme this freezes at the 'Driver' verification stage.  The latter is despite removing all printer drivers and devices and reinstalling from the downloaded PS6520_1315-1 file several times.  Stangely though, printing from the computer via USB interface works fine!

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‎02-27-2019 09:37 AM

HP Recommended

@BigMac52 

 

You are welcome.

 

Scan / Copy uses a different hardware mechanism than does printing.

 

Assuming the Full Feature Software is fully installed,

If the hardware balks at scanning, it is not something that can be fixed with software.

 

If I have anything substantive to add to the discussion, I will post back.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Dragon-Fur

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