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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-03-2020 09:43 AM

HP Recommended
Product: hp office jet pro 9015

I continue to get the 'Jam in document feeder" i have cleaned everything, checked the paper path is clear. tried to reset. plugged straight into wall socket.  Still getting the error message and it wont allow me to copy or scan.

5 people had the same question
2 REPLIES 2

‎09-06-2020 09:03 AM

HP Recommended

@VECO_1104

 

Welcome to the HP Support Community.

 

Try connecting the Printer directly to a wall socket.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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‎10-14-2020 11:49 AM

HP Recommended

Nothing works. I've done all the jam clearing steps, everything. I've tried updating firmware (separately received an email that firmware needed updating) but when attempting to install the firmware, message says there isn't any new FW to install.

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