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‎09-07-2022 03:17 PM

HP Recommended
Product: HP ENVY 7645 e-All-in-One Printer

This is an older unit, but has worked very well.  For some reason it suddenly stopped faxing and gave us a Communication Error 344.  The only thing that changed recently was unplugging it to put a new multi-outlet base into the receptacle we used.  Since then, it will dial and we can hear the other end answer and our printer says connecting, but then the first page just passes straight through and we get a 344 communication error.  we tried to fax to several different faxes with identical results.

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1 REPLY 1

‎09-17-2022 07:32 AM

HP Recommended

@Mel_C_FL
Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.

 

I understand that you are getting "Fax Communication Error 344" on your HP ENVY 7645 E-All-In-One Printer.

 

Please follow the steps listed below to turn off error correction mode:
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences.
4. Scroll to Error Correction Mode and touch to turn the feature off

You may also refer to this document.

 

Let me know if this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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