Fax Confirmation - HP Color LaserJet MFP M281cdw

[Amy159753]

Hello.  I send my faxes direct from my desktop (paperless) but the fax confirmation page prints a paper copy.  Does anyone know how to have the fax confirmation page save to PDF instead of printing a paper copy? I am using a  HP Color LaserJet MFP M281cdw.  Thanks

[praveenbv]

Hi@Amy159753, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps from the document fix :-

• Make sure the Phone chord used is a 2-wire cable that came with the printer.
• Check the connections. Connect the phone line to Line-1 port of the printer.
• Are you using a dedicated fax line or is it a shared line?

Step 1: Run a fax test

From the Home screen on the printer control panel, select Setup, and then select Service.
b. Select Self Diagnostics.
c. Select Run Fax Test. The printer prints a fax report.
The report contains the following possible results:
● Pass: The report contains all of the current fax settings for review.
● Fail: The report indicates the nature of the error and contains suggestions for how to resolve the
issue.

Step 2: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 3: Check the fax settings

1. From the Home screen on the printer control panel, select Setup.
2. Select Fax Setup.
3. Select Basic Setup.
4. Select Distinctive Ring.
5. Select the correct setting.
6. Go back to Basic setup and select Rings to answer.
7. Select the correct setting.

Click here for more info on fax setup on a HP Color LaserJet Pro MFP M281cdw.

Hope this helps! Keep me posted.

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