Fax Delivery Failed. The line you dialed is currently busy. SFAPI_DE_008

[LJOBREG]

HP OfficeJet Pro 6968

Fax issue occurring using HP Smart and Printer Fax touch screen.

Landline personal phone works fine.

i do not hear a dial out tone when attempting to fax from HP printer/fax.

i am using the "phone" cord connected to the printer/fax and also plugging into the wall phone jack.

After a few retries, the fax fails with message:

Fax Delivery Failed. The line you dialed is currently busy. SFAPI_DE_008

i have tried unplugging the "phone" cord from the printer/fax and restarting the printer/fax but without success.

[Valsimot]

The landline phone is the analogue line? If you plug the telephone into the same wall jack you get a tone?

On the printer back side there are 2 connectors, one for the landline, other for the extension telephone, make sure you are connecting to the telephone landline connector.

Run a fax test from the printer fax menu to see what result you will get.

[LJOBREG]

TY for your response!  Yes, the landline uses an analog phone jack.  The "phone" line i use for the fax is plugged into the "1 Line" connector behind the printer/fax.  i see the 2 - ext and it still has the cover blocking the connection that came when delivered.  

Yes, i have a separate analog landline phone that has a dialtone when plugged in.  i use the landline phone daily.  

When i need to fax a document i simply unplug the landline from the wall jack and plug in the dedicated phone line from the printer/fax into the wall jack.  

Have used the fax and this approach for a few years now.  

[Valsimot]

Try to send a fax to your mobile phone number, the fax ( printer) will dial a mobile phone number and your mobile will start ring.

Maybe the telephone company did some changes on their side that is making this issue ( if the fax was working earlier) or the fax failed.