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‎03-23-2023 07:28 PM - last edited on ‎04-26-2023 06:06 AM by Retired

HP Recommended

The fax option on my HP OfficeJet Pro 6978 All In One is not working.  When I run a fax test, it fails on fax line noise test.  I have had this printer for quite some time and never had this issue before and have used the fax before.   

I have tried everything I can think of and it is still not working.  Suggestions greatly appreciated.

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2 REPLIES 2

‎03-23-2023 09:28 PM

HP Recommended

Get a telephone and plug it into the fax line and see if you can answer and make phone calls. If you cannot then likely your phone line supplier is the cause of your issues.

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‎03-26-2023 07:10 AM

HP Recommended

Thank you for your assistance.  The fax has been working fine since first installed until recently.  Don't believe the phone line is the problem as there have been no changes.  Should I uninstall and reinstall the printer?  Maybe that will work?

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