Fax answers phone calls

[PICW]

No matter what I do, I can not prevent the fax from picking up phone calls. I currently have the fax set to pick up after 6 rings, my voice mail picks up after 4, but every single time I answer the phone, that loud fax noise happens within 30 seconds. It has gotten to the point where I will run to turn off my printer before I answer the phone 😞

[Kumar0307]

@PICW, Welcome to the HP Support Community! I’m here to help.

I understand the printer picks up the phone call. Did you run a fax test on the printer?

Go to Fax > Setup > Tools > Run fax test

Check if all the tests passed.

Check the connection. Are you using a dedicated fax line or a shared line?

Use a 2-Wire fax cable to connect to the printer.

Fax settings are in the Fax or Setup menus on the printer control panel.

• Use a different ring pattern. If a distinctive ringing service is available from your phone service provider, use a separate ring for faxes. The service assigns a second phone number to the same line that rings with a different pattern than the primary number.

• Turn Auto Answer on. If this feature is not enabled, you must manually answer incoming fax calls. If you are using a distinctive ringing service, set the fax to automatically answer only the distinctive ring pattern.

• Set the number of rings to answer incoming faxes. If you have an answering machine, allow it to answer all calls first so the printer can detect the fax tones after the machine answers the call. Change the Rings to Answer setting to a higher number of rings than the answering machine is set for.

• Use the fax cord that shipped with your printer. HP fax-capable printers ship with a two-wire phone cord. If you are using a different cord, confirm the connector does not have four wires. Shorter, higher quality cords work better than longer cords of lesser quality.

  

• Remove other devices from the phone line. Devices such as answering machines, modems, or other telephones might cause faxing issues.

• Disable computer-based fax software. Fax software can interrupt fax calls to your printer or fax machine.

Hope this helps! Let me know how it goes. 

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