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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Officejet 6978

My fax machine always had a send now option to send a fax. Once pressed, the dialpad would display and you could type in the number to which you are faxing. Now, in it's place is a send and reveive option.when chosen, it does not display a dialpad. How can i send a fax without typing in a number?

1 REPLY 1
HP Recommended

@Kelegyrl, Welcome to the HP Support Community!

 

Kindly send a picture of the screen you are referring to for better assistance.

Make sure the fax cable is connected to the printer and has a dial tone. It should be connected to the Line-1 port on the printer.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

On the printer, go to Setup > Tools/printer maintenance > Update the printer

Click here to know different methods of updating printer firmware.

 

To know how to fax, refer to this document - How to Fax

User Guide for this model printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.