Re: Fax not working - HP Support Community

Melissa3100 · ‎03-05-2021

I have a HP Laserjet Pro MFP428 and I have run a test fax and everything says it is ok and hooked up, but when I try to send a fax, the number dials, you hear the phone ring, the fax dial tone or screech, but only for a split second, not like regular faxes that screech for several seconds. I have received two error codes, a 322 and 344 and the report says the fax did not complete.

Looking for help to resolve this issue.

Repairatrooper · ‎03-05-2021

322 is likely due to noise on the line

344 is caused by remote fax not responding properly or interference on the line.

First step to try and resolve is to turn off error correction mode for the fax.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Fax not working

Featured blog article:

Create an account on the HP Community to personalize your profile and ask a question