Fax not working

[memrfixit]

Fax not working with dial tone

[VikramTheGreat]

Hi @memrfixit,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can sense how frustrating it must be when your HP printer’s fax feature isn’t working, even though you hear a dial tone. You’re doing everything right, and yet the machine isn’t cooperating. Let’s walk through this together.

Why Fax May Fail Even With a Dial Tone

Hearing a dial tone is a good sign; it means the line is active. But if the fax still won’t send, it could be due to:

• Incorrect phone cord connection
• Digital phone line incompatibility
• Dial tone detection failure
• Splitter or PBX system interference
• Incorrect country/region settings

Troubleshooting Steps

Here’s HP’s official guide to resolving fax issues when a dial tone is present: 🔗 No dial tone | HP® Support

Step-by-Step Fix:

1. Use the Original Phone Cord
   • Always use the phone cord that came with the printer.
   • Plug it into the 1-LINE port on the back of the printer.
      
2. Avoid Splitters or PBX Systems
   • Remove any splitters or adapters.
   • Connect the printer directly to the wall jack.
      
3. Run the Fax Test
   • On the printer’s control panel, go to:  
     • Setup > Fax Settings > Run Fax Test
   • This will check the line condition and dial tone detection.
      
4. Check for Analog Line
   • HP fax machines require analog phone lines.
   • If you're using a digital line (VOIP or PBX), it may not work reliably.
   • Test by plugging in a regular analog phone and listening for a normal dial tone.
      
5. Disable Dial Tone Detection (if needed)
   • Go to Fax Settings > Advanced Settings > Dial Tone Detection.
   • Set it to Off, then try sending the fax again.
      
6. Verify Country/Region Settings

• Incorrect settings can cause fax failures.
• Go to Setup > Preferences > Country/Region and confirm it’s correct.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat