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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP OfficeJet 3831 All-in-One Printer
Microsoft Windows 11

I want to fax a paper document from HP Smart but I cannot find a setting.  I have to manually enter the information into the printer screen.  I used to fax from my laptop screen.

1 REPLY 1
HP Recommended

@CM15033 

 

Welcome to the HP English Community --

 

HP Smart has not changed in this regard --

For example, Mobile Fax is (still) offered as an option -

 

DragonFur_0-1721409964487.png

 

HP Smart – Mobile Fax – Information, Sign-up, Terms of Service  

Android, Apple iOS, iPadOS, macOS, and Windows 10, Windows 11

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Please do read the questions and answers in the FAQ section:

  • For example, FAQ > Section What does the Mobile Fax service cost? 
    • Please review the Terms of Service by clicking here
  • Below section FAQ > More FAQs

 

“More FAQs” calls this document - READ

 

Video Example

-- HP Mobile Fax – The Never-ending Trial –

HP Mobile Fax trial might refuse to provide service after a two-year period

 

NOTE:  Until and unless something changes, HP Mobile Fax does not (cannot) receive faxes.

 

=================================================

What else?

 

Open

User Guide

Read Pages 55-56

 

The following might be available --

This method generally requires that you have installed the full driver printer software.

 

Example - HP Smart - Windows - Simple PDF Print

In the Printer list > Select the "Printer" device / queue to be used for the current "print" job.

HP_Smart_Win_PDF_Print_9HP_Smart_Win_PDF_Print_9

 

 

Example - Adobe Reader - PDF - Print Menu

Includes "Printer" options (select the device you want to use, for example, the printer / queue that includes the word "Fax"

PDF_Document_Multiple_Sheets_2PDF_Document_Multiple_Sheets_2

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet 3831 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.