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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Fax paper document from HP Smart

Create an account on the HP Community to personalize your profile and ask a question
07-18-2024 03:25 PM
I want to fax a paper document from HP Smart but I cannot find a setting. I have to manually enter the information into the printer screen. I used to fax from my laptop screen.
07-19-2024 11:41 AM
Welcome to the HP English Community --
HP Smart has not changed in this regard --
For example, Mobile Fax is (still) offered as an option -
HP Smart – Mobile Fax – Information, Sign-up, Terms of Service
Android, Apple iOS, iPadOS, macOS, and Windows 10, Windows 11
Not your home site? Click the Flag to change to your region.
Please do read the questions and answers in the FAQ section:
- For example, FAQ > Section What does the Mobile Fax service cost?
- Please review the Terms of Service by clicking here
- Below section FAQ > More FAQs
“More FAQs” calls this document - READ
- HP printers - Using Mobile Fax (HP Smart app)
- Section “What are the Mobile Fax requirements?”
- Section for “What if a 'Delivery Failed' or an 'SFAPI' error displays?”
- HP Mobile Fax - Error Codes Troubleshooting
Video Example
-- HP Mobile Fax – The Never-ending Trial –
HP Mobile Fax trial might refuse to provide service after a two-year period.
NOTE: Until and unless something changes, HP Mobile Fax does not (cannot) receive faxes.
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What else?
Open
Read Pages 55-56
The following might be available --
This method generally requires that you have installed the full driver printer software.
Example - HP Smart - Windows - Simple PDF Print
In the Printer list > Select the "Printer" device / queue to be used for the current "print" job.
HP_Smart_Win_PDF_Print_9
Example - Adobe Reader - PDF - Print Menu
Includes "Printer" options (select the device you want to use, for example, the printer / queue that includes the word "Fax"
PDF_Document_Multiple_Sheets_2
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP OfficeJet 3831 All-in-One Printer
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