Fax transmission issues

[Dukblu]

Keep getting Comm error 252, 223, 244. Unable to receive any faxes. Lines ring in but do not transmit. Says connecting but then nothing. I have run fax test and report says all PASS. I have updated firmware and drivers. Dedicated phone line, no other devices on this line. Any help is appreciated. 

[zoey7886]

@Dukblu, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Fax Transmission Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Incoming Fax Error Codes: 252, 223, 244

These error codes typically indicate communication problems. Here are the detailed causes and solutions for these errors:

Error code 252: The phone line conditions were too poor to receive a fax.

• Solution: Reattempt the fax reception at a later time when line conditions may have improved. Configure the receiving product to start reception at a lower speed. If the receiving product successfully receives several pages of a larger document, ask the sender to transmit the document in several smaller parts.

Error code 223: (ECM error) The receiving product has been unable to receive an entire page even after multiple attempts to re-receive the parts of the page that contain errors. This typically happens due to extremely poor line conditions.

• Solution: Reattempt the fax reception at a different time when telephone line conditions have improved. If the error persists, disable ECM. Errors may still occur, which may result in reduced image quality on the received page. However, the ability to receive the entire document will be improved.

Error code 244: The sending fax product determined there was a feature incompatibility between the two products and has terminated the session.

• Solution: Confirm that the sender is not inadvertently attempting to poll transmit from the receiving product, instead of transmitting to the receiving product. This mode of operation must be specially configured on the receiving product. If poll transmission from the receiving product is the desired mode of operation, confirm that the receiving product has been configured for this operation. Reconfigure the receiving fax product to use different configuration settings, toggle the ECM state, or select a slower reception speed.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Dukblu]

Thank you for the reply. ATT has tested the lines- their end. I have changed all internal phone lines. I have a dial tone. I have run test on Fax machine and it passes all. This started 3 weeks ago,… Not sure what else to do. Always COMM error. Could this be from the sending party? They are faxing from EMR? 

[zoey7886]

@Dukblu, Since your fax test passes, the line is clear, and the issue has been persistent for a few weeks, it’s definitely worth considering the sending party as a potential source of the issue, especially since they're using an EMR system. Sometimes, EMR fax systems may not play well with certain settings or speeds.

Here’s what I suggest:

Ask the sender to reduce the fax transmission speed on their end.

Disable ECM (Error Correction Mode) on your fax machine and see if that makes a difference.

Try receiving a fax from a different sender (not from an EMR) to see if it goes through — this can help isolate whether the issue is on your side or theirs.

Let us know how that goes. We're here to help until it’s fully resolved!

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!   

Regards,  

[Dukblu]

I am able to receive from land line fax machines. The is a redial tho. So not on my end? 

How do I Disable ECM (Error Correction Mode)? 

[zoey7886]

@Dukblu, It’s actually great news that you’re able to receive from landline fax machines — that does point to the issue likely being on the sender’s end, especially since they’re using an EMR system, which can sometimes cause compatibility hiccups.

To disable ECM (Error Correction Mode) on your HP fax machine:

Press Setup or Menu on your fax machine.

Navigate to Fax Settings > Advanced Fax Setup.

Look for Error Correction Mode (ECM).

Set it to Off, then press OK.

After this, try receiving a fax from the EMR again and see if that improves transmission.

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day!  

Take care, and have an incredible day ahead!  

Regards,  

[Dukblu]

No ECM option.... Pro MFP M283cdw

[zoey7886]

@Dukblu, Welcome to the HP Support Community! 

We're here to help you tackle that fax transmission issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,