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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY Photo 7855 All-in-One Printer
Microsoft Windows 10 (64-bit)

I loaded a four-page document into the feeder of my HP 7855 which was connecting to wireless internet, chose send fax now, keyed in the number.  It dialed the number and I heard some sounds.  It printed a fax log page that says "no answer."  I've tried to fax to this business 3 times and same thing.  Do I have to do something else before I can fax something or is it just a "no answer," due to business not answering.

1 REPLY 1
HP Recommended

 @ElaineF27,

Welcome to the HP Support Community

 

I'd like to help!

 

To assist better -

  1. Are you facing any issues while receiving the fax?
  2. Check if there is a dial tone on your phone line.
  3. Do you see any error messages while sending fax?
  4. Have you tried sending a fax to a different number?

Meanwhile, print and share a fax test report 

 

The Fax Test Report lists the status of the fax function and steps to troubleshoot the function in case of a fax test failure.

  • Load plain U.S. letter or A4 paper in the input tray.
  • On the printer control panel, swipe left, and then touch Fax.
  • Swipe left on the display, and then touch Setup.
  • Touch Tools, and then touch Run Fax Test to print the report.

Fax test report

 

Let me know!

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