Faxing from HP Officejet Pro 9015e All-in-One with no land line.

[cirfish]

I want to fax from my printer but I no longer have a land line.

Can I fax from my printer using my internet router instead of a land line?

[Dragon-Fur]

@cirfish 

Welcome to the HP English Community --

The printer requires the landline to fax.

Reference

 User Guide – HP OfficeJet Pro 9010e Series

You can instead fax electronically.

HP Mobile Fax has been in "Trial" mode for a number of years.

During this time, the service is free to use.

-- HP Smart – Mobile Fax –

Android, Apple iOS, iPadOS, macOS, and Windows 10, Windows 11

 HP Smart - HP Mobile Fax

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Please do read the questions and answers in the FAQ section:

• For example, FAQ > Section What does the Mobile Fax service cost? 
  • Please review the Terms of Service
  • Review HP Privacy Statement
• Below section FAQ > More FAQs

“More FAQs” calls this document - READ

•  HP printers - Using Mobile Fax (HP Smart app)
  • Note: Mobile Fax supports sending multiple PDF files at a time, up to 50 pages or 20 MB.
  • Section “What are the Mobile Fax requirements?”
  • Section for “What if a 'Delivery Failed' or an 'SFAPI' error displays?”
• HP Mobile Fax - Error Codes Troubleshooting

Video Example

•  HP Deskjet Plus 4140 |4152 |4155 |4158 printer: Using the Mobile Fax

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NOTE:  Until and unless something changes, HP Mobile Fax does not (cannot) receive faxes.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

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NOTE: Content depends on device type and Operating System

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HP OfficeJet Pro 9015e All-in-One Printer  

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[cirfish]

Thanks for the info on HP Smart. I did find it already and have used it for several faxes but then it stopped working. I couldn't fax anything.

I tried rebooting it. I tried uninstalling it and reinstalling it. Nothing worked.

If there is a trick to getting HP Smart to work, I'd love to use it again.  If there is a "paid" version, I'd like to know about that too.

[Dragon-Fur]

@cirfish 

You are welcome.

The Mobile Fax did (last year?) develop a problem when it hit the trail two-year use limit.

That is, if you (the customer) had been using the app for two years, it would stop working having hit the "end of trial" marker.

The solution was built into the app to keep it from failing for that reason.

Check your Mobile Fax account for start / end dates.

• The fix for the app losing access after your trial end date is reached should be applied automatically.

Note

• You might need to restart your device or sign out and then sign back in to your Mobile Fax account.

What else?

A "general" rule of behavior requires that where ever the HP Smart is installed, the version of HP Smart must be the latest version for that platform.  

IF you have not done so,

Make sure HP Smart is the latest version on any / all device(s) where the app is installed.

Next,

Try using a different device.

No Joy?

We (not-HP) don't have any internal access to the app and Trial software is not supported beyond making it available.

If there is any change to the "Trial" status, we are supposed to be notified and offered a paid option.

In so much that I'm aware, I've received no such offer -- we are still "Trial"

I will forward the concern to our Moderators --

Should there be a response, look for a message here before the agent contacts you using other methods.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[cirfish]

Thanks for the info.

I haven't been on HP Smart for 2 years as I just went on it in the last couple of months.

I'll give the other suggestions a try. Thanks for the lead on how to get this working.

[Dragon-Fur]

@cirfish 

You are welcome.

Hoping for success!

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"