Faxing from computer

[srobin023]

After installing my OfficeJet Pro 6978 I can't find any printer listed that shows as Fax printer other than the one that came with the laptop. I have tried this one and it doesn't work. It wants me to choose from a fax modem or a network fax machine. I have had other HP printers in the past and there were always two printers installed, one for printing and one for faxing. What am I missing? Thanks. 

[Dvortex]

Hello, @srobin023 – Hope you are well 🙂

Thanks for your continued participation on the HP Forums! I’d like to help you with the printer issue!

Going through your post, I am not very sure about the issue. Are you referring that you are not getting the printer and the fax entry? If so, check the steps below and check:

1. Go to control panel – Devices and printers.
2. Right-click on Officejet 6970 and select “Set as default printer”.
3. You should get 2 entries under the set as default option. One with a “Fax” prefix, and other with regular “Network” or “USB” depending on your connection type.
4. Make sure the printer without the “Fax” tag is the default printer and save the settings.
5. While printing also check to select the correct printer name.

If the above steps do not help, then try the steps below to reinstall the drivers:
 

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now click on http://hp.care/2rnLMvS to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Those steps should do the trick, let me know the outcome!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[srobin023]

I appreciate your help but after going through all of the steps that you suggested including the complete reinstall I still have the same situation. As you can see in the picture below, there is no option for a Fax-OfficeJet Pro 6978. Any other thoughts?

[sandytechy20 · Accepted solution]

@srobin023

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

Uninstall the printer driver and install full feature driver from the HP website.

Click here and to download the full feature driver.

After installing the driver.

Click here and follow the post on the forum where similar issue is resolved for a different printer model.

Let me know how it goes.

Cheers.

[srobin023]

That did it! Thank you very much for your help.

[sandytechy20]

@srobin023

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

Good to know that issue is resolved.

Feel free to contact us in feature if you need assistance.

Cheers.