Faxing from macbook error

[Jake8610]

I am trying to send a fax from my MacBook to the HP 8610 Fax fdriver which I have installed.

In the Fax Queue, I get the following message under the item to be send:

"Faxing - Contacting fax..."

"Faxing - Device busy, retrying..."

Any suggestions ?

TIA

[TEJ1602]

@Jake8610, Welcome to HP Support Community!

Are you able to receive faxes?

Have you tried sending a fax directly from the printer?

Also, run a fax test and let me know the results.

To run a fax test, go to Fax menu > Fax tools > Run fax test

You can try the following steps as well:

• Allow the product to retry sending the fax.
• Call the recipient to ensure that the fax machine is on and ready.
• Check that you are dialing the correct fax number.
• Check for a dial tone on the phone line by pressing the Send Fax button.
• Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.
• Plug the product phone cord into a jack for another phone line, and try sending the fax again.
• Try a different phone cord

Let me know the outcome.

Cheers 🙂

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