Faxing

[pascoman48]

I have set up my printers fax feature and it Passed the fax tests. When I try to fax I get the message that the printer is not connected and to go to the Start> HP> Select printer and click connect (Connect printer does not show up). The printer is connected by Wireless and was working before. I cannot not figure out how to resolve this matter. Can anyone HELP me please.

David (pascoman48)

[sandytechy20 · Accepted solution]

@pascoman48

Welcome to HP forums, I see that you are getting connectivity issues while faxing

Restore printer to defaults settings and setup the wireless conenction and Fax again.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance .

3. Touch Restore.

4. Touch Restore Settings.

5. Select which function you would like to restore to the original factory settings: Network and Fax

6. Touch Continue. A message appears stating that the settings will be restored.

7. Touch Yes.

Set up the printer on your wireless network

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch ( Settings ).

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

5. Follow the display instructions to complete the setup.

Refer this HP document to setup fax again:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[pascoman48]

Just a quick note to Thank You for taking the time to answer my question and for the solution. The details you provided worked and I can now fax. Again, Thank You

David

[sandytechy20]

@pascoman48

Thanks for the reply.

I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.