Feeder tray not working

[coleput]

Scanner refuses to acknowledge there is paper in the feeder tray.   Using scan to email function, it pings to say document is loaded but then scans the flatbed.  If I use the app and it is set to feeder tray, it still ignores me and scans the flat bed.  How can I resolve this issue?!  

[KrazyToad]

@coleput

Welcome to HP Support Community

May I know which App are you using for scanning?

Are you using the HP Smart App or the HP Printer Assistance Software?

Please try these steps

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Next update the Firmware https://support.hp.com/in-en/document/ish_1776648-1643972-16

Thank you

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