Feeding Papers thru scanner

[SB222]

I am unable to feed documents 1 or more pages thru the top of the scanner/printer

[Riddle_Decipher]

@SB222 I suggest you perform a hard reset to release any static that could be causing the issue, once done, follow the below steps to identify and resolve any other issues with the feeder:

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print. If the error persists, continue to the next step.

1. Remove any loose paper from the input tray of the document feeder.

2. Remove any jammed paper visible in the input tray area. Use both hands to remove jammed paper to avoid tearing the paper.

   Figure : Remove the jammed paper

   

3. Lift the document-feeder input tray.

   Figure : Lift the document-feeder input tray

   

4. Lift the jam-access cover in the document feeder.

   Figure : Lift the jam-access cover

   

5. Remove any jammed paper.

   Figure : Remove the jammed paper

   

6. Close the jam-access cover.

   Figure : Close the jam-access cover

   

7. Close the document-feeder input tray.

   Figure : Close the document-feeder input tray

   

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Forums! 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.