Filled in text on faxed document not showing up using HP Mobil FAX

[disaksen72]

On two occasions, I've sent a FAX of a PDF document that contained numerous  text answers added to it.  I was using the "HP Mobile FAX" from the HP Smart application on my OfficeJet 5258.  In both cases, the added text answers did not show up on the receiving end.  The PDF document was downloaded from a site, opened, text answers added, and saved using the Ashampoo PDF application.  When creating the FAX, I added the text document and a copy of a legal certificate to the fax then sent it.  Mobile FAX went through the process of sending the FAX and after completing, indicated it had been sent successfully.  The recipient did receive the FAX on both occasions but on both occasions, the typed in text answers did not display (go through).  Would certainly like to know what the issue might be.  TIA!

[Dragon-Fur]

@disaksen72 

Welcome to the HP Community --

Disclaimer

I do not know how the Mobile Fax works to the extent whether it can - or cannot - send certain legal documents.

The following is a guess...

Some legal documents are protected against email transmission.

I have ran across this limitation when transmitting / sending certain types of legal tax or estate documents that have to be edited (content added) before the document is returned to the sender.

What? 

Some legal documents can be downloaded from the source but must be handled using only those instructions provided by the sender.

Some legal documents can be completed online (editing using PDF edit software).

The completed document might be protected against using email to transmit the edited document.

Some legal documents, once completed, are also protected against printing or even saving the completed PDF document on your computer.

IF the PDF content was protected in this manner, then added document content might not be included when the document was delivered using Mobile Fax and then printed on the receiving end.

What?  If the Mobile Fax was not sent using the Fax hardware on the printer, the mechanism used to transmit the fax to the recipient might not meet the requirements for faxing that kind of document.

Try using the Fax on the printer to fax the document to your recipient.

Reference / Resources

HP Smart – Mobile Fax – Information, Sign-up, Terms of Service  

Android, Apple iOS, iPadOS, macOS, and Windows 10

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Please do read the questions and answers in the FAQ section:

• For example, FAQ > Section What does the Mobile Fax service cost? 
  • Please review the Terms of Service by clicking here
• Below section FAQ > More FAQs

“More FAQs” calls this document - READ

•  HP printers - Using Mobile Fax (HP Smart app)
  • Section “What are the Mobile Fax requirements?”
  • Section for “What if a 'Delivery Failed' or an 'SFAPI' error displays?”

Video Example

•  HP Deskjet Plus 4140 |4152 |4155 |4158 printer: Using the Mobile Fax

=================

Product Specifications for the HP OfficeJet 5258 All-in-One Printer (M2U84A)

User Guide

Chapter 5 - Send a Fax - Starting on Page 37

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 5258 All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"