Frozen HP Easy Scan

[sbb2647]

I was saving a scan when the screen froze. This HP Easy Scan is version 2.0.0. I cannot close the window. I cannot close the app and so I cannot delete from my Applications library.

[Irfan_06]

Hi @sbb2647,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer while scanning.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the HP easy scan from your device and restart the device.

Install the HP easy scan again and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[sbb2647]

My grandson came over to help me do this because I had to move the printer and I was unable to do that. By the time he had done that, the printer had been unplugged twice and then plugged into the wall. When we tried to use HP Easy Scan, it worked perfectly. Seems like a rebooting was all it took. Thanks for your help though.

[Irfan_06]

Hi @sbb2647,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support