GENERAL FAILURE using HP SCAN & CAPTURE on HP5740 windows 10

[murrayg49]

get a general failure when using HP Scan & capture software.

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL feature printer software from HP for your operating system:
The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

[murrayg49]

i CAN PRINT WITHOUT AN ISSUE. i ONLY HAVE ISSUE WITH hp scan and capture. eVEN THE WEB BASED SCAN WORKS. i'D RATHER not REINSTALL THE PRINTER DRIVES.

[greenturtle]

Hi @murrayg49

In that case, Uninstall the HP Scan and Capture and reinstall from the WIndows store.

Hope that works.

[murrayg49]

Sorry but I already did that twice with no luck. I have a feeling there is something in a recent Win10 update that messed things up (as usual).

[greenturtle · Accepted solution]

Hi,

Try this standalone software:

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

[murrayg49]

Not only did EXTENDED work but after installing and restarting PC the HP SCAN and CAPTURE had a "NEW" note next to it. When I tried IT bavoooommm!!!! it too works so I now have 2 apps that work. Many thanks.

[greenturtle]

Hi @murrayg49,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!