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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-29-2018 10:53 AM

HP Recommended
Product: hp officejet 5740
Operating System: Microsoft Windows 10 (64-bit)

get a general failure when using HP Scan & capture software.

13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2018 07:56 PM

HP Recommended

Hi,

 

Try this standalone software:

 

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

2 people found this reply helpful
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7 REPLIES 7

‎10-29-2018 09:18 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL feature printer software from HP for your operating system:
The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎10-30-2018 04:17 AM

HP Recommended

i CAN PRINT WITHOUT AN ISSUE. i ONLY HAVE ISSUE WITH hp scan and capture. eVEN THE WEB BASED SCAN WORKS. i'D RATHER not REINSTALL THE PRINTER DRIVES.

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‎10-30-2018 06:20 AM

HP Recommended

Hi @murrayg49

 

In that case, Uninstall the HP Scan and Capture and reinstall from the WIndows store.

 

Hope that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎10-30-2018 01:15 PM

HP Recommended

Sorry but I already did that twice with no luck. I have a feeling there is something in a recent Win10 update that messed things up (as usual).

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‎10-30-2018 07:56 PM

HP Recommended

Hi,

 

Try this standalone software:

 

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
2 people found this reply helpful
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‎11-01-2018 04:09 AM

HP Recommended

Not only did EXTENDED work but after installing and restarting PC the HP SCAN and CAPTURE had a "NEW" note next to it. When I tried IT bavoooommm!!!! it too works so I now have 2 apps that work. Many thanks.

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‎11-01-2018 09:00 AM

HP Recommended

Hi @murrayg49,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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