GT 5810 series not found during scanning.

[rayhan_amin]

Hello. I am using HP Deskjet GT 5810 printer and scanner, after upgrading to windows 11(64-bit), most of the time I am getting this error while scanning, but printer works fine without any problem. reinstalling driver didn't solved it therefore i had to use HP Print and Scanner Doctor every single time to make it work again. It would be really helpful if you would give me a permanent solution. Thank you.

[Mans · Accepted solution]

@rayhan_amin 

Hello,

In the first instance, please check the Windows Image Acquisition (WIA) service to see if it is working properly by doing the following:

1. On the keyboard, press the Windows flag and the R key simultaneously. The Run window opens.
2. Type services.msc and OK. The Services (local) window opens.
3. Double-click on Windows Image Acquisition, then click on the Log On tab.
4. Check Local System Account and Allow the service to interact with the office.
5. Click on the Dependencies tab and check that Remote Procedure Call (RPC) and Shell Hardware Detection exist in the first window.
6. Click on the General tab, and restart the service by clicking on Stop, then Start.
7. Close the Services window.
8. Try to scan.

If the Shell Hardware Detection dependency does not exist, please add it as follows:

1. Simultaneously press the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Expand HKEY_LOCAL_MACHINE, then SYSTEM, CurrentControlSet, Services and select StiSvc.
4. In the right pane double click on Depend on service.
5. You will find RpcSs, just add ShellHWDetection below then click on Enter and OK.
6. Close the registry editor.
7. Restart the computer.
8. Try to scan.

Please update the printer's firmware: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-gt-5810-all-in-one-printer-ser....

If the issue continues, please restart the printer, computer, and router.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
6. Reconnect the power cord to the router.

    NOTE: 
   

   Wait until internet service is restored. Internet service is interrupted while the router is off.

7. Wait at least 3 minutes, then turn on the computer.
8. Try to scan.

In case of need, don't hesitate to contact us.

Best regards,

[rayhan_amin]

Thank you for the quick response, I was waiting  to test the procedures. Everything was going smooth for last few days, but today I faced the same error, but instead of running  Printer Doctor , restarting the windows service solved the issue.