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- HP Community
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- Getting General Failure message when using HP Scan and Captu...

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07-07-2022 09:25 PM
I am getting a General Failure message when using the HP Scan and Capture - has worked fine until about 2 weeks ago. Tried unplugging, turning off power, resetting, etc. No luck!
07-12-2022 10:02 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Could you please share the picture of the error?
- What's the application you are trying to print from?
Keep me posted!
ECHO_LAKE
I am an HP Employee
08-02-2022 12:06 AM
I just saw your message - sorry for the delay in responding. In answer to your questions -
1) I am not aware of any recent update to software that triggered this
2) I am using HP Scan and Capture
For some odd reason - after not attempting to scan for several days - I tried to scan a document tonight so that I could send you a photo of the error message - and it scanned without a problem! I do not understand this, as I changed nothing in settings and had tried - without success - to scan several documents over a period of 7-10 days, and kept getting the error message. I will reach out to you if it happens again.