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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-07-2022 09:25 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: Microsoft Windows 10 (64-bit)

I am getting a General Failure message when using the HP Scan and Capture - has worked fine until about 2 weeks ago. Tried unplugging, turning off power, resetting, etc. No luck!

Category:
2 people had the same question
3 REPLIES 3

‎07-12-2022 10:02 AM

HP Recommended

@VLN2

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Could you please share the picture of the error?
  • What's the application you are trying to print from? 

Keep me posted! 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎08-02-2022 12:06 AM

HP Recommended

I just saw your message - sorry for the delay in responding. In answer to your questions - 

1) I am not aware of any recent update to software that triggered this

2) I am using HP Scan and Capture

 

For some odd reason - after not attempting to scan for several days - I tried to scan a document tonight so that I could send you a photo of the error message - and it scanned without a problem! I do not understand this, as I changed nothing in settings and had tried - without success - to scan several documents over a period of 7-10 days, and kept getting the error message. I will reach out to you if it happens again. 

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‎09-05-2022 11:36 PM

HP Recommended

@VLN2

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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