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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-07-2022 09:25 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: Microsoft Windows 10 (64-bit)

I am getting a General Failure message when using the HP Scan and Capture - has worked fine until about 2 weeks ago. Tried unplugging, turning off power, resetting, etc. No luck!

Category:
2 people had the same question
3 REPLIES 3

‎07-12-2022 10:02 AM

HP Recommended

@VLN2

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Could you please share the picture of the error?
  • What's the application you are trying to print from? 

Keep me posted! 

ECHO_LAKE
I am an HP Employee

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‎08-02-2022 12:06 AM

HP Recommended

I just saw your message - sorry for the delay in responding. In answer to your questions - 

1) I am not aware of any recent update to software that triggered this

2) I am using HP Scan and Capture

 

For some odd reason - after not attempting to scan for several days - I tried to scan a document tonight so that I could send you a photo of the error message - and it scanned without a problem! I do not understand this, as I changed nothing in settings and had tried - without success - to scan several documents over a period of 7-10 days, and kept getting the error message. I will reach out to you if it happens again. 

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‎09-05-2022 11:36 PM

HP Recommended

@VLN2

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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