Getting HP Twain scan error when reinstalling HP all-in-one software after a computer crash

[EdLang]

First installation of HP package was under Windows 8.
Then I have migrated to Windows 10 (64)  and the all-in-one printer/scanner/fax worked fine without asking for an upgrade of the software.
After a computer crash I had to reinstall the whole HP package because the printer did not work.

I have downloaded and used OJ2620_188.exe
While the printing functions work, there is no way to have HP scan functions work properly.
I can scan via Windows 10 built-in software.
HP Print and Scan Doctor gets stuck when checking the HP twain scanner.

I have tried several times to uninstall HP software and reinstall it but with no results.

Could anybody help me?
Thanks!

[Dvortex · Accepted solution]

Hello, @EdLang - Greetings!

Thanks for stopping by the HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I understand you are getting a “TWAIN” error while scanning. I will certainly do my best to help you fix this issue 🙂

Did you try using the HP Scan and Capture app to scan?  HP Scan and Capture is a simple application that captures photos or documents from an HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications as well.

Go to http://hp.care/2bUVkrw to download and install the Windows Scan and Capture app.

Let me know how that goes. Good luck!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[EdLang]

Thank you Dvortex for your suggestion.

That app works!

🙂

[SteveSurbiton]

This is not helpful as I want to output the scan to IRIS and OCR