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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-09-2017 02:54 PM

HP Recommended
Product: HP C309a Photosmart 4-in-1
Operating System: Microsoft Windows 7 (64-bit)

I am using a MagicJack. I have the error msg "USB device not compatible--remove from printer". HOWEVER, the fax tests and everything check out fine. ANY WAY to remove the msg from the printer screen? Also, I already sent one fax, received it AND tried calling the line which also has a phone on it. Everything seems ok, I'd just like to get that msg off. tthe screenIMG_20171009_163207969_HDR-800x600.jpgYour HP device passed all fax testsYour HP device passed all fax tests

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2017 02:56 PM

HP Recommended

@Bucsfanp7

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP Photosmart Premium Fax All-in-One Printer - C309a. I read that the printer displays a message saying "remove USB from printer" (Thanks for the images). Not worry, I'll do my best to help you. 

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Disconnect the power cable from the printer while the printer is still ON. If there is any other device or cable connected then disconnect that too.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector.
  • Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

 

If the issue persists then let us perform a semi-full reset on your printer. I have sent you a private message with the steps to reset. 

 

I sincerely hope this fixes the issue. Let me know the outcome. All the best! 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-10-2017 02:56 PM

HP Recommended

@Bucsfanp7

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP Photosmart Premium Fax All-in-One Printer - C309a. I read that the printer displays a message saying "remove USB from printer" (Thanks for the images). Not worry, I'll do my best to help you. 

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Disconnect the power cable from the printer while the printer is still ON. If there is any other device or cable connected then disconnect that too.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector.
  • Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

 

If the issue persists then let us perform a semi-full reset on your printer. I have sent you a private message with the steps to reset. 

 

I sincerely hope this fixes the issue. Let me know the outcome. All the best! 🙂

Was this reply helpful? Yes No
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