Getting protocol error when trying to scan to email on HP Officejet Pro 8600 Plus.

[tluna17]

Getting protocol error when trying to scan to email on HP Officejet Pro 8600 Plus. Email account is ATT.  Just scanned a day ago with no problem.

[cpravin1234]

I am getting the same error since yesterday 03/23/2018. It was working fine the day before.  

[Raj1788]

@cpravin1234

Welcome to HP Forums, 
This is a great place to get support, find answers and tips to your technical queries.

I understand that you are getting protocol error. 

Please follow the below steps:

1. Click the network setting on the printer and locate its IP Address.
2. Type that IP  from the browser on your PC to access its EWS page.
3. Click the Scan tab.
4. Under Scan to E-mail click Outgoing Email Profiles.
5. Click New.
6. Type your email address and any selected Display name, then click Next.
   Note: be sure to take a note of the specific Display Name.
7. Fill the mail settings as following:
   - smtp.gmail.com
   - 465
   - Check the box next to SSL
   - Check the box next to the SMTP Authentication option
   - Type your full Gmail address as the username and type the Gmail password.
8. Click Next and continue following the steps till the Summary, then click Save and Test.

If the Test fails for any connectivity issue continue following the steps below:

1. Click the Network tab.
2. Under the active connection type section click IPv4 (Wired / Wireless).
3. Keep the IP Address Configuration as exists, under the DNS Address Configuration check the box next to Manual DNS Server.
4. Set the Preferred DNS as 8.8.8.8
5. Set the Alternate DNS as 8.8.4.4
6. Click the Scan tab and click on Outgoing Email Profiles again.
7. Click the Test button next to the Display Name configured earlier and check for any difference.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[cpravin1234]

I tried the above steps. But I am getting incorrect credentials erorr when using my gmail ID inspite of entering the correct credentials. When using yahoo ID, I get protocol error.

[KrazyToad]

@tluna17

It looks like you were interacting with Raj1788, but he is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service. 

I have gone through your case. Please enter the following info in the embedded web server page:

Default From: Your Email

Default Display Name: xxxx

SMTP Server: smtp-mail.outlook.com

SMTP Port: 587

Always Use secure connection SSL/TLS (checked)

Validate Server Certificate (UnChecked)

Maximum Size of Email: Unlimited

Server Requires Authentification (checked)

User name Your Email

Password: Your Email account password

If the issue persists, please contact our Phone Support for Service Options

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you 🙂
 

[ShlomiL]

Hello,

By reviewing below article it sees as AT&T are upgrading its security to use OAuth these days, a protocol whihc is not supported by the printer:

https://www.att.com/esupport/article.html#!/email-support/KM1240462

While many other email provideds providing an enhanced security those do allow controlling these settings, such as Gmail or Yahoo which provide Allow Less Secure apps but allow disabling these furtures to allow the printer to connect..

My suggestion would be to use another mail provided such as Gmail or Yahoo by enabling Allow Less Secure apps and disabling 2-step verification.

You may contact AT&T and check if the standard security can be enabled again, hwoever by reviewing the document above it do not seems that way...

Shlomi

[ShlomiL]

@cpravin1234- I would assume you too use an AT&T account? as I don't see any other indication in your post?

[tluna17]

Yes, I am using ATT, did you find a fix?

[tluna17]

thanks but this did not help.

[Sevy-Proto]

We have the same printer, experiencing the same error. Used to work fine. Something changed about 2 weeks ago. We do not use AT&T, we use yahoo, and both macs and pcs. These fixes did not work.

HP better fix this.