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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎01-20-2023 10:42 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: Microsoft Windows 10 (64-bit)

Hi

My printer prints but will not scan and has a very loud grinding noise.  I was getting a Scanner error #17 and today is #23.  I have turned it off and on many times, unplugged from power bar and from wall.  Waited a while then re-plugged back in and turned on the unit and it is still the same issue.

I am desperate.  I just purchased two new ink toners for it because I read on line that if the ink was low that it would be trying to grab ink from the cartridge.  I still have the same problem.  How can I fix this?  

Desperate.  Need scanner to work immediately.....

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