HELP!!! Fax machine not working after power outage

[Chayla1]

We have been using this fax machine for a few years and now it will not send or receive faxes after a power outage. I have looked at different forums and none seem to address this topic. We are wondering if our machine is fried from the power outages or if there is a way to fix it. HELP PLEASE

[sandytechy20]

@Chayla1

Welcome to the HP Forums. I would be happy to help you with your HP Officejet 5742 Printer. I understand that you are unable to send or receive fax and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Set up a fax connection again.

1. Unplug any telephone devices from the phone jack where you are connecting the HP printer.

2. Remove the yellow plug from the port labeled 2-EXT on the rear of the printer.

3. Unplug your answering machine phone cord from the phone jack, and then connect the answering machine phone cord to the port labeled 2-EXT on the rear of the printer.

4. Connect one end of the phone cord that came in the box with the printer to the phone jack, and then connect the other end to the port labeled 1-LINE on the rear of the printer.

   Make sure that you use the phone cord that came with the printer to connect the printer to the telephone wall jack. If you do not, you might not be able to fax successfully.

5. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup ().

6. Swipe up on the display, touch Fax Setup, touch Setup Wizard, and then follow the prompts to set up the printer for faxing.

Select your basic fax settings.

Run a fax test.

1. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup ().

2. Swipe up on the display, touch Fax Setup, and then touch Tools.

3. Touch Test.

   The printer prints a report.

4. Review the Fax Test Report.

   • If the report indicates the printer passed the test but your printer has problems faxing, check the fax settings listed in the report to make sure that the settings are correct. A blank or incorrect fax setting can cause fax problems.

   • If the report indicates the printer failed the test, review the report for more information about fixing the problem.

Click here and refer the document to perform the above steps.

Let me know if that helps.

Cheers.