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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-01-2020 07:42 PM

HP Recommended

I have the HP Smart installed. I can print reports from HP Smart. I can't print any other jobs. I spoke to HP support who tried for over one hour to load the 8620 driver. He was unable to install the driver. He tried everything registry, services and setting. The driver just would not load. The IP address is correct when enter on the browser and  shows up HP Smart ready. Setting error no driver available.

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