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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-13-2023 12:51 AM

HP Recommended
Product: HP MFP 138 fnw
Operating System: Microsoft Windows 11

Printer is working fine in windows 10 but scan application not running in windows 11, with error message this application failed to start  because its side-by-side configuration is incorrect.Screenshot (3).png

3 REPLIES 3

‎05-15-2023 09:01 AM

HP Recommended

Hi @ashish_maurya 

 

Welcome to the HP Support Community!


I understand that you are facing an issue with your printer, I am glad to assist you today.

 

Please uninstall printer software Link: https://support.hp.com/sg-en/document/ish_1980013-1980057-16

 

Reinstall link: https://support.hp.com/us-en/drivers/selfservice/hp-laser-mfp-130-printer-series/24494378?pdpUniqueI...


Hope this helps!


Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards, 

Raj2111
I am an HP Employee

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‎05-15-2023 10:10 PM

HP Recommended

I already tried these suggested solutions but not working.

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‎05-16-2023 10:25 AM

HP Recommended

@ashish_maurya 

 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

 

To get the answer to this question, we have limited support boundaries in the support community as of now.


I would request you reach out to our support team. I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile.
 

-Regards

Raj2111
I am an HP Employee

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