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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Hi , so my laptop (HP Pavillion) updated last night and since then my 250 mobile printer will no longer scan duplex. I have tried the smart HP app the stand alone and and the option for 2 sided has gone. help please i need for work.

1 REPLY 1
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Hi @woo8,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the recent update to your laptop might have caused the issue with duplex scanning on your HP OfficeJet 250 Mobile All-in-One Printer. 
Here’s how you can try to resolve it:

 

1. Check for Driver Updates

  • Visit the HP Support website and search for the latest drivers for your HP OfficeJet 250 Mobile All-in-One Printer.
  • Download and install the most recent drivers, ensuring that the scanner drivers are up to date.

2. Reinstall the HP Smart App

  • Sometimes, the HP Smart app might lose features after an update. Uninstall the HP Smart app from your laptop.
  • Restart your laptop and then reinstall the HP Smart app from the Microsoft Store.
  • Re-add your printer and check if the duplex scanning option is restored.

3. Check Printer Settings

  • Open the Devices and Printers section in the Control Panel.
  • Right-click on your HP OfficeJet 250 and select Printer properties.
  • Look for any settings related to scanning or duplex printing and ensure they are enabled.

4. Use Windows Scan

  • Try using the built-in Windows Scan app to check if the duplex scanning option appears there. You can download it from the Microsoft Store if it's not already installed.

5. Roll Back the Update

  • If the above steps don't work, you may consider rolling back the Windows update temporarily until HP releases a compatible update for your printer.
  • Go to Settings > Update & Security > Windows Update > View update history > Uninstall updates and roll back the most recent update.

Refer to this document: HP OfficeJet 250 Mobile All-in-One Printer series User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.