HP 250 mobile printer no longer scanning both sides

[woo8]

Hi , so my laptop (HP Pavillion) updated last night and since then my 250 mobile printer will no longer scan duplex. I have tried the smart HP app the stand alone and and the option for 2 sided has gone. help please i need for work.

[A_Gayathri]

Hi @woo8,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the recent update to your laptop might have caused the issue with duplex scanning on your HP OfficeJet 250 Mobile All-in-One Printer. 
Here’s how you can try to resolve it:

1. Check for Driver Updates

• Visit the HP Support website and search for the latest drivers for your HP OfficeJet 250 Mobile All-in-One Printer.
• Download and install the most recent drivers, ensuring that the scanner drivers are up to date.

2. Reinstall the HP Smart App

• Sometimes, the HP Smart app might lose features after an update. Uninstall the HP Smart app from your laptop.
• Restart your laptop and then reinstall the HP Smart app from the Microsoft Store.
• Re-add your printer and check if the duplex scanning option is restored.

3. Check Printer Settings

• Open the Devices and Printers section in the Control Panel.
• Right-click on your HP OfficeJet 250 and select Printer properties.
• Look for any settings related to scanning or duplex printing and ensure they are enabled.

4. Use Windows Scan

• Try using the built-in Windows Scan app to check if the duplex scanning option appears there. You can download it from the Microsoft Store if it's not already installed.

5. Roll Back the Update

• If the above steps don't work, you may consider rolling back the Windows update temporarily until HP releases a compatible update for your printer.
• Go to Settings > Update & Security > Windows Update > View update history > Uninstall updates and roll back the most recent update.

Refer to this document: HP OfficeJet 250 Mobile All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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