HP 2500f1 - freezes on saving

[inthe0zone]

When I scan a document using HP Scab, the scan seems to work just fine.  But when I try to save the scan as a .pdf document, the "Save" dialogue box closes without apparently saving and the HP Scan can close - but then I have to reboot to get the scanner to work again.  I have tried using the Print and Scan Doctor - but it can't even find the scanner and yes I have tried plugging it in directly to the computer without a USB hub and have verified that the scanner can be seen by the computer.  This is really messing with the workflow having to reboot to get the scanner to work again.  I have reloaded the drivers multiple times.  And it might work for two or three scans - or maybe just one.  I know it is off of warranty - but it's only 3 years old

[Sneha_01]

Hi @inthe0zone 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing a frustrating issue with your HP 2500f1 scanner. Here are some steps you can take to troubleshoot the problem:

Update Drivers and Software:

• Ensure that you have the latest drivers and software installed for your scanner. Check the HP website for any updates that may address known issues.

Try a Different USB Port:

• If you haven't already, try connecting the scanner to a different USB port on your computer. Sometimes, USB ports can have issues that affect connectivity.

Scan to a Different Format:

• Instead of saving as a PDF, try saving your scans in a different format (like JPEG or PNG) to see if the issue persists. This can help identify if the problem is specific to PDF saving.

Check for Background Applications:

• Close any other applications that might be using the scanner or creating conflicts. This includes any image or document management software that may be running in the background.

Disable Antivirus/Firewall Temporarily:

• Sometimes, antivirus or firewall settings can interfere with scanning. Try temporarily disabling them to see if that resolves the issue.

Run as Administrator:

• Right-click on the HP Scan application and select Run as administrator. This can sometimes resolve permission issues that may be causing the problem.

Reset the Scanner:

• Unplug the scanner from the power source and USB, wait a minute, then plug it back in and reconnect. This can help reset any internal issues.

Test on a Different Computer:

• If possible, try using the scanner on a different computer. This can help determine if the issue is with the scanner or your computer.

Use HP Smart App:

• If you haven't tried it yet, consider using the HP Smart app for scanning. It may offer more stability than the HP Scan application.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[inthe0zone]

I have tried different cables and ports on the laptop, I do not have another machine to connect it too.   I have downloaded the HP Smart App - but it cannot find the scanner either and neither could the HP Print and Scan Doctor (which can find my Canon Printer and a Ricoh Printer that I use in another place of business).  I am using a Lenovo Legion Slim 7 161RH8 Windows 11 machine with all the updates. (purchased last year).  According to Task Manager I had no conflicts.  I did try unplugging and resetting.  At this point I have rolled the software back to the original,  this seem to be working for now - I have not tested it extensively.  Will let you know if I continue to have problems.

[Sneha_01]

Hi @inthe0zone 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support