HP 3830 no longer gives me an option to save scan as PDF.

[homayounhadi317]

With Windows 10, my HP3830 would give me an option to scan a document and save as PDF, JPEG.etc.

With Windows 11, It automatically scans and saves as JPEG>

[Nal_NR · Accepted solution]

Hi @homayounhadi317,

Welcome to the HP Support Community. 

I'd like to help!

Update the firmware: Click here

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[homayounhadi317]

Sorry, but it did not work.

[Nal_NR]

Hi @homayounhadi317,

Well, in this case, We have to perform a Semi Full Reset to unlock the features of the printer and see how it goes. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. -

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[homayounhadi317]

Hi Elohi_NR,

Thanks for your speedy response.

Is there a logical explanation for why the HP 3830 printer worked fine with my old PC and Windows 10 but is behaving differently with my new computer and Windows 11?

Could Windows 11 be the culprit?

Regards,

Homayoun Hadi