HP 3830- scan multiple pages into one pdf no longer works

[jsk97]

I cant scan multiple pages into one .pdf document.  This should be themost basic and no. 1 task of a scanner - bar none and HP does not have a solution out of the box.  This is ridiculous.  

[banhien]

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@jsk97 wrote:

... HP does not have a solution out of the box.  This is ridiculous.  

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@jsk97

Low end printers do not have but middle and high end printers do have this. Please HP Scan Extended using the following software  (for Windows machines):

     ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, for Windows 10:

(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"

Regards.

[jsk97]

There should be no "low end" HP printers.  HP should mean excellence regardless of the model.  Scanning multiple documents, like a contract, into one .pdf is the most rudimentary scanning function.

Thanks for the input but when I loaded HP Scan Extended it read:  The HP Imaging Device Was Not Found.  It may be due to this being a wireless unit.

Do you have any other suggestions?  This is very frustrating.

[jsk97]

BH.  I talked to HP in the Philippeans where they serve my Texas time zone.  Here's the trick.  I had to download the specific HP OfficeJet 3830 software.  When done correctly there will be an Icon on the desktop that resembles the actual printer and reads "HP OfficeJet 3830 series"

During out of the box set-up, the process does not compel the user to download OfficeJet software.  The user goes through the set up and windows software allows the user to print.  Print is the most common fuction so the user thinks everything is matched up - wrong.

If you type in the windows search bar down by the lower left window symbol: "OfficeJet"  i learned that there was nothing on my coomputer called "OfficeJet."  So we went to HP to download the correct OfficeJet app or program (as us older people call it).  Within he OfficeJet icon- which looks like your model unit there is the option to scan and scan from the feeder.  Once it scans multiple pages it lays the pages all on on a work top as if they are individual documents.  But....But when you save them and give them a .pdf name the files all come together so you can scoll from top to bottom seamlessly and send to your client for example one attachement instead of say 20 individual attachments.

The scan comes out on that work top for example if one of your pages is upside down.  From the work top you can flip the page to its correct orientation.  Then when you save, it stacks them in one .pdf that is usable.