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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-07-2024 04:12 PM

HP Recommended
Product: HP 428
Operating System: Microsoft Windows 10 (64-bit)

Need help with HP Smart with the Scan to email NO LONGER working.  I have a windows 10 PC and an upgraded MS Outlook email.  Error I get when trying scan to email is: Incorrect credentials. Check your username/password and try again.

Category:
1 REPLY 1

‎10-07-2024 04:27 PM

HP Recommended

If you are trying to scan directly from the printer to Office 365 mail, the issue is likely tied to Microsoft' s deprecation of less secure authentication methods. Microsoft is phasing out app passwords which is the way most people configure scan to email. The ability of the printer to adhere to what is referred to a 0Auth is essential and currently HP does not support this advanced authentication method. An option around it is to configure scan to folder, scan the document to your computer and then attach the document through your desktop email. I now it is extra steps but that is the best advice I can give you.

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