• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-23-2016 03:55 AM

HP Recommended

Hello,

 

I have an HP 4632 printer.

 

When I scan a line appears like a hair from top to bottom down the scanned page. This is only when using the automatic paper feeder for scanning. Is there a way to clean the roller of mechanism?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-23-2016 02:09 PM

HP Recommended

Hello @Zone123 – Hope you are well 🙂


Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others.

 

I understand you are facing lines while scanning / copying using the ADF. Please try the below-mentioned steps to fix this issue.

  • Make a blank copy using the ADF. Ideally, you should get a blank document with the one vertical line.
  • Keep the output page on your flatbed / main scanner glass facing towards you.
  • Follow the line or streak on the paper to the area on the ADF glass that is causing the issue. Thoroughly clean the thin “White ADF scanner lid strip” and the “Glass ADF scanner strip” using a lint-free wet cloth.
  • Check the figure below. 3 is the Glass ADF strip & 2 is the White ADF scanner lid strip.

 

 

Let me know how that goes. I’ll watch for your reply!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-23-2016 02:09 PM

HP Recommended

Hello @Zone123 – Hope you are well 🙂


Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others.

 

I understand you are facing lines while scanning / copying using the ADF. Please try the below-mentioned steps to fix this issue.

  • Make a blank copy using the ADF. Ideally, you should get a blank document with the one vertical line.
  • Keep the output page on your flatbed / main scanner glass facing towards you.
  • Follow the line or streak on the paper to the area on the ADF glass that is causing the issue. Thoroughly clean the thin “White ADF scanner lid strip” and the “Glass ADF scanner strip” using a lint-free wet cloth.
  • Check the figure below. 3 is the Glass ADF strip & 2 is the White ADF scanner lid strip.

 

 

Let me know how that goes. I’ll watch for your reply!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎12-26-2016 12:49 PM

HP Recommended

 

 

 

Thank you for your assistance. There was an ink mark on 'Part 3' of the diagarm which needed cleaning with an alchohol strip. That has resolved the problem.

 

Thank you again. 

Was this reply helpful? Yes No

‎12-26-2016 01:09 PM

HP Recommended

@Zone123, you are welcome.

 

I am happy to know that the issue has resolved and the printer is working fine.

 

I also appreciate your time and patience in following the steps which resolved the issue with the printer.

 

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

 

Please click on Accept Solution to help others with similar issues. If you appreciate my assistance, please click on the thumbs up icon. Both icons are below this post.


You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.