HP 6001 all in one printer

[BigPapa76]

Copy buttons on printer does not work, Help!

[Kuroi_Kenshi]

Hi @BigPapa76,m

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP 6001 All-in-One printer is not responding when you press the Copy buttons on the printer. Let’s go through a few steps to check and resolve this issue.

1. Restart the Printer

Turn off the printer and unplug it from the power source for 60 seconds.

Plug it back in and power it on.

This often resolves temporary errors that prevent buttons from working.

2. Check for Paper or Obstructions

Open the scanner lid and make sure there is no paper or debris blocking the scanner or control panel.

Remove any loose objects or torn paper inside the printer.

3. Reset the Printer

Press and hold the Power button for 10–15 seconds to reset the printer’s internal electronics.

Release and turn the printer back on.

4. Check Firmware

Connect the printer to your computer.

Go to the HP Support website and check if there’s a firmware update for your HP 6001 model.

Install any updates and restart the printer.

5. Test the Copy Function via Software

Use the HP Smart app on your computer or mobile device to perform a copy.

If copying works through the software but not the printer buttons, it indicates a control panel or button issue rather than the printer mechanism.

6. Perform a Hard Reset

With the printer powered on, unplug the power cord from the back.

Wait 60 seconds.

While unplugged, press and hold the Power button for 15 seconds.

Plug it back in and power on.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,