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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-19-2022 02:23 AM

HP Recommended

message - turn off power and start again. Makes a nasty grinding noise.  Everything goes through the startup process until the scanner carriage returns to its start position but the gearing does not stop.  I cannot find a micro switch which might have jammed.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2022 05:38 AM

HP Recommended

The scanner is dirty and it's cant be positioned. You need to remove the scanner and clean the internal mirrors with cotton swabs( I think there are 3 mirrors) and it will work fine. When you remove the scanner you will see that the mirrors are dirty, they have a thin layer of dust that needs to be cleaned.

 

 




My profile on LinkedIn

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2 REPLIES 2

‎08-19-2022 05:38 AM

HP Recommended

The scanner is dirty and it's cant be positioned. You need to remove the scanner and clean the internal mirrors with cotton swabs( I think there are 3 mirrors) and it will work fine. When you remove the scanner you will see that the mirrors are dirty, they have a thin layer of dust that needs to be cleaned.

 

 




My profile on LinkedIn

1 person found this reply helpful
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‎08-19-2022 07:02 AM

HP Recommended

Great - a lot of heartache but eventually - it worked - thank you very much..

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