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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-29-2014 12:18 PM

HP Recommended

When connected to my old computer I could scan as a PDF.  I have not connected to a new wireless computer and I only get JPEG, BMP or TIP configurations.   I need the pdf.  How do I get that back?

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‎10-30-2014 08:42 PM

HP Recommended

Thanks Rainbow 7000.  I was using plug & play and it didn't find all the components.  I downloaded the update for this printer to work with Windows 8 and installed the full thing.  Now I have the Solutions Center where I can choose PDF.  Now if I can only figure out how to set this up as a wireless using the ethernet cable.......  🙂

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‎10-30-2014 02:16 PM - last edited on ‎03-08-2017 06:25 PM by HP Administrator

HP Recommended

Hi there @LR-Ky , welcome to the forums

 

I understand you are looking to scan as PDF. I would suggest downloading and installing the software on your computer and then scan from the software on your desktop.

 

Here is the link to the driver downloads: HP Officejet 6500 All-in-One Printer - E709a Drivers

 

If you run into troubles, let me know the details and also which OS you're running.

Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?

 

Best wishesSmiley Happy

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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‎10-30-2014 08:42 PM

HP Recommended

Thanks Rainbow 7000.  I was using plug & play and it didn't find all the components.  I downloaded the update for this printer to work with Windows 8 and installed the full thing.  Now I have the Solutions Center where I can choose PDF.  Now if I can only figure out how to set this up as a wireless using the ethernet cable.......  🙂

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‎09-23-2016 12:26 PM

HP Recommended

I've done the software download, and when I did, I can't feed to scan and no longer can create a PDF in MyScans.  On Windows 7, need help - feeding page by page is a pain on the glass.  HELP!

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