HP 6500 Wireless does not scan

[GPS2]

Error message received whenever I try to scan. Going through the HP Solution Centre it shows an error 8,[ (4, 0 -2147417851)]

I have rebooted and reinstalled software - the only way I can scan is by running the HP Print and Scan Doctor and using the document I want to scan as the 'test' scan. Then it works fine. But the moment I want to scan another document - either on the glass or through the feeder - it comes up with the above error.

[greenturtle · Accepted solution]

HI,

Thanks for using the forum.

Can you try this :

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

[GPS2]

Amazing! Works perfectly - thanks for the prompt fix:smileyVERYhappy:

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[Duce2]

I installed the extended scan file as suggested and it worked. Thank you very much.

[greenturtle]

Hi @Duce2,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[RA-RA]

I ran HP Scan Extended and got the message "The HP Imaging Device was not found."

[greenturtle]

Hi @RA-RA

Thanks for using the HP forum.

One reason for that message is that your printer is not on the network.

Can you run the HP Print Scan Doctor?

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[RA-RA]

Thanks for your response.  I'm out of town this week, but I will try your suggestions next week when I return.

Thanks again.

[Duce2]

This HP extended scan works for me. Thank you. Duce2