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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
macOS 12.0 Monterey

Temperamental printer. Sometimes works perfectly. Scan not working today. Not printing today, same yesterday. Will eventually find the printer & print the pages but that could be 1-2 hours from now. 

2 REPLIES 2
HP Recommended

Hi @NoelGM,

 

Welcome to the HP Support Community

 

I understand you are facing a connectivity issue with your HP OfficeJet 6950 All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better:

  • Which iOS device are you using?
  • Is the blue Wi-Fi light blinking on the printer?
  • What is the current version of iOS installed on your device?
  • How far is the printer located from the WiFi router?
  • Do you have a dual-band router?
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
     

While you respond to that,  please follow the below steps to resolve the issue.

 

Restore Network to defaults:

  • Most inkjet printers without a touchscreen: Press and hold the Wireless 

and Cancel 

buttons until the Power button flashes, and then wait for the Wireless light to flash.

  • Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.

Once you connect the printer to your Wi-Fi network the blue light will become solid, please try printing using Airprint.

 

Print with AirPrint

  • Open the app that you want to print from.
  • To find the print option, tap the app’s share icon — 

reply icon

or

share icon

— or tap 

share icon

  • Scroll down and tap 

pinter icon

or Print. If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.

  • Tap Select Printer and choose an AirPrint-enabled printer
  • Choose the number of copies or other options, like which pages you want to print.
  • Tap Print in the upper-right corner.

Please go ahead and Update printer firmware and Update software on iOS.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
HP Recommended

@NoelGM,

 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

 

I would like to know if the resolution we provided worked for you.

 

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

 

Have a great day ahead!


A_Gayathri
HP Support Community Administrator.
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