HP 7302 print head error

[r-p-l]

I get a single empty sheet of paper when trying to print. I get print head error. I have to reinstall the print head daily to be able to print. The printer is about 1 week old. The printer will be getting returned to Costco in the near future if this is not fix. 

[Raj_05]

Hi @r-p-l,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP 7302 printer is experiencing an issue with the printhead, which could be due to a hardware defect or a connection problem. Since your printer is only a week old, it's best to address this promptly. Here are a few steps you can take.

Reset the Printer

• Power off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Reinstall the Printhead

• Open the printer to access the printhead.
• Remove the printhead and cartridges carefully.
• Clean the printhead contacts with a lint-free cloth slightly moistened with distilled water.
• Reinsert the printhead and cartridges, ensuring they are securely seated.

Update Printer Firmware

• Ensure your printer’s firmware is up to date by checking for updates through the HP Smart app or the printer’s settings menu.

Check Ink Cartridges

• Ensure that the ink cartridges are installed correctly and have sufficient ink. If the cartridges are faulty, it could cause the printhead error.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[r-p-l]

So I'm trying to do what you asked. But now the print heads will not move over so I can remove and clean them. I'm able to print. And yes the power is on.

[Raj_05]

Hi @r-p-l,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support