HP 7855 won't scan to email - "the scan failed. Try again or touch exit to quit"

[Wynter2]

My HP printer (brand new) wont scan to email. I set up the email, entered the pin, loaded the paper. The printer jingles with "document loaded" and then I click scan document to email and the printer shows "preparing" then nothing happens and it says "scan failure - the scan failed. Try again or touch exit to quit". Can someone please help. So frustrating. 

[TEJ1602]

@Wynter2, Welcome to HP Support Community!

Are you able to do a regular scan? If yes, follow the steps below-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If you still have issues, try these steps to re-enable the web-services -

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

Reboot the devices.

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup .

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Reconfigure the scan to email and scan again.

Hope this helps! Keep me posted. 

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