HP-8025 Scanner Failure

[MA1949]

I get a scanner failure error on my HP Office Jet Pro 8025. I tried a reset by going to the IP address, but it shows the scanner is in use and won't allow a reset. It also wants to do an alignment page but won't because the scanner is not working, so it's in a loop. the printer works fine. Does anyone have an idea how to remedy this problem. Printer has only printed 300 pages so it's practically new.

[Kuroi_Kenshi]

Hi @MA1949,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding scanner failure on your HP OfficeJet Pro 8025!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Cycle the Printer:

• Turn off the printer, unplug it from the power source, and wait for about 60 seconds.
• Plug it back in and turn it on. This can sometimes reset any internal errors.

Check for Software Updates:

• Make sure your printer's firmware is up-to-date. Visit the HP Support website to download the latest firmware updates for your printer model.

Network Reset:

• If connected via network, restart your router and check if the printer is properly connected to the network.

Access Printer’s Web Interface:

• Go to your printer’s IP address in a web browser to access the Embedded Web Server (EWS).
• Look for maintenance or reset options available through the EWS.

Scanner Check:

• Physically inspect the scanner glass and surrounding areas for any obstructions or issues.
• Check the scanner lid sensors to ensure they’re functioning properly.

Printer Reset via EWS:

• If it shows that the scanner is in use, make sure no other devices are attempting to access the scanner.
• Try accessing the reset function again after ensuring the printer is not busy with other tasks.

Running an Alignment:

• To handle the alignment page loop, consider bypassing the scanner feature if possible until the scanner issue is resolved.

I hope this helps.

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Best regards,