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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-05-2022 11:08 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Was scanning. Got error message; "Scanner Problem. A problem with the scanner has been detected."

I tried restarting.  Failed.  I tried virtual assistance.  Failed. I ran a printer diagnostic and found found no issues.  It prints fine but won't scan now.  Any idea?  

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2022 01:13 PM

HP Recommended

OK I believe I resolved it.  It is once again scanning and I have been able to switch between "copying" and scanning without any error messages or fails.  What seems to have done the trick is I shut off the printer. Then I unplugged the printer for at least 30 seconds. Then I completely backed out of and closed the HP app.  At this point I then reversed the procedure.  Plugged back in, reopened the HP app and successfully scanned without any error messages halting the scan.  So I should be all set.  I was getting ready to run down to Staples to buy a new unit.  LOL

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1 REPLY 1

‎12-05-2022 01:13 PM

HP Recommended

OK I believe I resolved it.  It is once again scanning and I have been able to switch between "copying" and scanning without any error messages or fails.  What seems to have done the trick is I shut off the printer. Then I unplugged the printer for at least 30 seconds. Then I completely backed out of and closed the HP app.  At this point I then reversed the procedure.  Plugged back in, reopened the HP app and successfully scanned without any error messages halting the scan.  So I should be all set.  I was getting ready to run down to Staples to buy a new unit.  LOL

1 person found this reply helpful
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