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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Scanning, Faxing, and Copying
- HP 8025e scan error; "Scanner Problem" and won't scan.

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12-05-2022 11:08 AM
Was scanning. Got error message; "Scanner Problem. A problem with the scanner has been detected."
I tried restarting. Failed. I tried virtual assistance. Failed. I ran a printer diagnostic and found found no issues. It prints fine but won't scan now. Any idea?
Solved! Go to Solution.
Accepted Solutions
12-05-2022 01:13 PM
OK I believe I resolved it. It is once again scanning and I have been able to switch between "copying" and scanning without any error messages or fails. What seems to have done the trick is I shut off the printer. Then I unplugged the printer for at least 30 seconds. Then I completely backed out of and closed the HP app. At this point I then reversed the procedure. Plugged back in, reopened the HP app and successfully scanned without any error messages halting the scan. So I should be all set. I was getting ready to run down to Staples to buy a new unit. LOL
12-05-2022 01:13 PM
OK I believe I resolved it. It is once again scanning and I have been able to switch between "copying" and scanning without any error messages or fails. What seems to have done the trick is I shut off the printer. Then I unplugged the printer for at least 30 seconds. Then I completely backed out of and closed the HP app. At this point I then reversed the procedure. Plugged back in, reopened the HP app and successfully scanned without any error messages halting the scan. So I should be all set. I was getting ready to run down to Staples to buy a new unit. LOL
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