HP 8028 Unable to Scan to email after initial setup FROM PRINTER

[Kumar0307]

@leftywright, thank you for the information.

As you are able to make copies on the printer, the scanner hardware seems to be working fine.

Install and use the HP Smart app to 'scan to email'.

Click here to download the app. Once the app is installed, create smart tasks to scan to email. Refer to this document to know how.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[skk29]

Also having the same issue. “Preparing scanning...” just spins and spins and then ultimately says “Scan failure.” I have restored factory defaults, updated firmware, and tried setting it all up again to no avail. Same error every time. Very frustrating because this feature had been working just fine. 

[TEJ1602]

@skk29

Thanks for replying!

If you're using the Gmail account, try allowing the less secure apps to access your account. Refer to the document HP Printers - Scan to Email Cannot Access Email Accounts for help.

If the issue persists, remove and add the web services. Follow the steps below-

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

Reboot the devices.

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup.

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!