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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
jrvette
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Message 1 of 2
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HP 8028e scan to computer

HP Recommended
Microsoft Windows 11

HP 8028e, won't scan to computer. is set up, shows ready on my computer,as far as the printer goes. I sent a document to my printer to print, and it worked. Now I want to scan the completed document in to my computer to email. No can do.

  Says scan function not available.. I checked that it was connected to wifi, full signal.

Although my computer was connected to internet by ethernet cable ,I was able to successfully send my print job to the printer.

I then disconnected the ethernet cable, to make sure it wasn't interfering, I was able to again successfully send and print my document. 

  The "Smart app Dr." started putting me through things, and when it started trying to connect to fix my scan issues, it got 90% done, then said it could not connect to my printer .  

   Ideas, anyone??  I'm about to go out and buy a different printer This is new,lol

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jrvette, Welcome to the HP Support Community! I’m here to help.

 

Did you try scanning from the computer and check if that works?

Use the HP Smart app to scan.

 

For more info, refer to - How to scan with an HP printer

 

To scan to email, you will have to create an HP Smart task in the HP Smart app.

Refer to this document to know how.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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