HP 8600 Scan to Network folder fails after install to Windows 11

[Protrac]

When scanning to network folder, I am getting "Network Connection Error. Check network and try again." I then go into the Scan to Network Folder Wizard and edit the paramaters to the network folder where clicking Save / Test results in the green checkmark with the success message. The scanner will sometimes scan fine to the network folder one time, then revert back to the same error after that. Other times, it just goes to the network error. I have opened up all printer ports in the firewall settings per an HP video regarding Win11, and have sharing on my folders set up correctly. How do we stop these failures? I just upgraded from Windows 10 to 11. Worked fine in 10 but fails in 11.

[Irfan_06]

Hi @Protrac,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with scan to network folder from your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to this video link to setup scan to network folder again or follow the steps to fix it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Protrac]

Irwin,

I have completed each step listed. I also followed the video and set up new scan to folders after deleting them from my list. After clicking Save and Test after each folder setup, I received the Success message. However, when attempting to scan to the network folder, the document feeds thru the feeder as if it is scanning. I then get the message "Network Connection Error. Check Network and try again". If I go back into the Network Folder Setup Utility thru HP Smart and test the connections again, it says "The Test has been Completed Successfully". Sometimes if I click the Test button and get a success message, then try to quickly scan, the scan will complete successfully. It seems after 30 seconds or so, the connection fails, and I am unsuccessful with scanning to any of my network folders.

I then went another step and shut the PC and Printer down.  I then unplugged my Router for 1 minute before restarting it.  I restarted the router before the PC and Printer and was able to scan as soon as everything came back up.  After waiting a couple more minutes after that, I was again unsuccessful in scanning to any of my folders again.  Somewhere the printer is losing communication with the folders.  My network shows the printer as connected and the Router firmware is up to date.    

[Repairatrooper]

The issue is likely that Windows 11 has reset the permissions for that folder and that stops the printer from scanning to that location. You need to go in a share the folder where you save documents.

[Irfan_06]

Hi @Protrac,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please follow the steps below to connect your printer to the network again as all the steps performed did not fix the issue completely.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

4) once the setup completes, setup the scan to network folder again and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Protrac]

Repairatrooper,

The way I am set up is that I have folders within OneDrive.  For each of these locations I am scanning to, I have a main folder under Onedrive, then 3 sub folders beyond that.  I am needing to scan into the 3rd sub folder. Do I need to share each main and sub folder leading to where I need to save?

[Protrac]

Irwin,  

This did not fix the issue.  In fact it made it worse as the printer immediately could not see the new network folder.  Before it would scan, then delay for a few seconds before throwing the connection error.

[Irfan_06]

Hi @Protrac,

I am sorry to hear that the steps shared earlier did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Protrac]

Irwin,

It seems that scans are finally working "mostly" correct.  The issue that I am having is that once I tell the printer to scan, it takes upwards of 30 seconds to find the network.  After that, the scan to my network folders is successful.  How do we speed up this lag?  I have tried repeated scans and the delay remains the same.

Thanks,

[Nal_NR]

Hi @Protrac ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!